Facilities management
Helpdesk
A single FM helpdesk so your teams know exactly who to call.
What we provide
- One number and email for all FM requests
- Every request logged, prioritised and tracked
- Updates to the person who raised the job
- Monthly reporting on volumes and response times
- Out-of-hours escalation on request
Available on its own or bundled with cleaning and other FM services under one contract manager.
Run on our own platform – Ronove
- NFC badge and GPS clock-in – proof of who was on site, and when
- Digital checklists and audits with photos
- Compliance records – DBS, right to work, training and certificates
- Live reports for contract reviews
Questions
Can the helpdesk cover more than one site?
Yes – the helpdesk covers your whole estate and every service we deliver for you.
Can public sector buyers use RM6264 for this?
The GCA RM6264 Facilities Management and Workplace Services DPS covers this kind of service for lower-value and less complex requirements. See Public sector.
Where do you work?
Across the UK, from our head office in Leicester. See areas we cover.
Ready to talk about your sites?
Tell us what you need and where – we will come back within one working day with next steps, a site survey or a quote.
Group – facilities management
Commercial & specialist cleaning
Local domestic cleaners
Workforce & compliance platform