Choosing a commercial cleaning contractor: a checklist

Before you appoint a cleaning contractor, ask:

• How will you prove the work was done? Look for electronic attendance and digital checklists rather than paper sign-in sheets.
• How are staff vetted and trained? Right to work checks for everyone, DBS where your site needs it, and site-specific inductions.
• Who is my point of contact? You should have a named supervisor or contract manager.
• How are absences covered? Ask how quickly cover is arranged.
• What does the specification include? Areas, frequencies and periodic tasks should be written down.
• How is quality checked? Regular audits and reviews, with actions tracked.
• Do you pay fairly and treat staff well? Ethical employment means a more stable team.

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